Privacy Policy

1. Introduction

FragSwap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coral marketplace platform.

By using FragSwap, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide:

• Account Information: Email address, name, password, and location
• Listing Information: Coral descriptions, photos, pricing, and location data
• Messages: Communications between users through our messaging system
• Reports: Content of reports submitted about listings or users

2.2 Automatically Collected Information:

• Log Data: IP address, browser type, pages visited, time spent on pages
• Location Data: Approximate location based on IP address (if permissions granted)
• Cookies: Session cookies for authentication and site functionality

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our marketplace services
• Create and manage user accounts
• Display your listings to other users
• Facilitate communication between buyers and sellers
• Send email notifications (new messages, account verification)
• Show listings on an interactive map based on location
• Investigate and respond to reported violations
• Improve our platform and user experience
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Public Information: The following information is publicly visible:

• Your name (if provided)
• Your general location (city/region)
• Listings you create (photos, descriptions, pricing)
• Listing locations on the map

4.2 Private Information: We do NOT share:

• Your email address (except with users you message)
• Your password (stored encrypted)
• Your private messages
• Your exact coordinates (only approximate location shown)

4.3 Third-Party Services: We use:

• OpenStreetMap/Nominatim: For geocoding and map display
• Resend: For sending transactional emails
• Neon Database: For data storage (encrypted and secure)

4.4 Legal Requirements: We may disclose information if required by law, court order, or to protect the rights and safety of FragSwap and its users.

5. Data Security

We implement security measures to protect your information, including:

• Password encryption using industry-standard hashing (bcrypt)
• Secure HTTPS connections
• Secure database hosting with encryption at rest
• Regular security updates and monitoring

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time by contacting us.

Deleted listings and accounts may be retained in backups for up to 30 days before permanent deletion.

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your account information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from email notifications (except critical account emails)
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us through the platform.

8. Children's Privacy

FragSwap is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Cookies and Tracking

We use cookies to:

• Keep you logged in (session cookies)
• Remember your preferences
• Analyze site usage and performance

You can disable cookies in your browser settings, but this may limit functionality.

10. International Users

FragSwap is operated from Canada and primarily serves users in Ontario. If you access the platform from outside Canada, your information may be transferred to and processed in Canada, which may have different data protection laws than your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the platform or sending an email. Your continued use after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through the platform's messaging system or report feature.